BEST's Mumbai monsoon notice explains safe reporting of supply faults

A BEST monsoon notice for Mumbai warns that incidents involving electric shock and interruptions in supply can increase during the rainy season. The notice says BEST deploys additional staff and maintains nine fuse control centres across its jurisdiction around the clock for off-supply complaints. It also cautions that waterlogging and traffic congestion can make some locations difficult to reach, so the time taken to restore supply may vary.

For a resident making a complaint, the notice says it is useful to keep either the consumer number or the meter number ready. The consumer number is printed prominently on the electricity bill, while the meter number appears on the reverse side below the total bill amount. BEST says customers can also lodge an off-supply complaint through the registered mobile number using the MiBEST app, available through the app stores named in the notice.

The document lists fuse control areas and contact numbers for parts of Mumbai, including Dadar, Worli, Mahim and Dharavi, Supa­ri-Baug areas, Colaba, Pathakwadi, Masjid and Tardeo. The notice should be checked directly for the applicable number because the correct control centre depends on the location. Residents should not assume that a single city-wide contact will route every complaint in the same way.

BEST's safety advice is equally important. The notice asks residents to protect meter cabins from rainwater and have internal wiring checked by a licensed electrical contractor. If water leaks into a premises or cabin, it advises switching off the main switches and waiting until the installation has been attended and certified safe by a licensed contractor or BEST staff. It also asks people to report sparking or shock at meter cabins, street-light poles and distribution pillars to the relevant fuse control centre.

The notice's central message is about avoiding contact with wet electrical equipment and giving the utility the information needed to respond. Residents should not touch installations with bare or moist hands and should keep complaint details ready. A forwarded phone number can become outdated, so use the official BEST notice or current bill for the right local contact. The source does not promise a fixed restoration time; it explains the reporting route and the precautions that matter during Mumbai's monsoon.